FAQs

Q?

How much do you charge?

A.

If it was not for our business coach, we would probably say free, but he stops us from doing that.

We respect your need to control costs so you can maximize your marketing budget.  We do that ourselves and it would be foolish not to.  You will find that our pricing is not the cheapest (we have expenses too, or at least that is what our business coach keeps telling us), yet we are not budget busters in our pricing.  Our price is reflected in the quality of our services and work.  We are not just a print shop run by people who rather not be bothered by you, we are your partner in printing, which means we want to get to know you and exceed your expectations!

So go ahead and gives us a call, ask for Marcia and let us show you how we will save you money getting the printing done right the first time!

Q?

Do I have to be local to use Inksmith’s services?

A.

Not at all.  Why we just had a few visitors from Mars ask us to make them some new business stationary.  Something about them setting up a start-up in Silicon Valley, or was that planetary take over?

Seriously though…

Inksmith Printing ships proofs and final prints all over the United States. For customers outside of the Bay Area, Inksmith can take data via email (Zip or Stuffed files) or through direct FTP transfer.

Q?

My company needs tri-panel brochure that folds down to 8.5” by 11”. Can you handle this?

A.

Unfortunately, no. Inksmith Printing uses presses that are 14” by 20”. This requested piece is 25” by 11” and cannot be fulfilled. Find out more about the capabilities of our equipment by giving us a call.

Q?

I need to match a specific color. What can you do?

A.

Color-matching is one of Inksmith Printing’s specialties. (It is number 1 on our list of why we are more than just about paper.) Our color specialists take great care in ensuring that we can exactly match your specific color needs. Contact us to find more about Inksmith Printing’s color matching abilities. (They are pretty cool and groovy.  Yup, we just wrote groovy.)

Q?

Our non-profit group is doing a mass-mailing of 50,000 2-color appeals letters, envelopes, and donation cards. Can you handle that quantity?

A.

Inksmith Printing has equipment designed to handle long runs. We can produce order quantities of up to 250,000 pieces. Find out more about our equipment and our services.

Q?

Our group needs 10 large (6 foot by 5 foot) posters for an event. What is the turnaround time on a project like that?

A.

Typically, posters of this size take 3-4 business days to complete. Inksmith Printing takes the situational usage of the posters into consideration when creating posters. For example, posters may require lamination during outdoor use. Other times, posters may be printed on heavy cloth-like material for durability. The turnaround time on large, special print projects depends on any unique processes that may be necessary for completion.

Inksmith Printing will include any special treatments in our initial time estimate for your project. Contact us to find out how Inksmith Printing can fulfill your project’s needs.

Q?

I have created a document with 4-color settings but I need less than your minimum count. Can you print my order?

A.

For files designed for 4-color CMYK processes, Inksmith Printing can handle small order sizes by producing the prints digitally rather than our traditional offset printing process.

Q?

Can You Print Raised Type?

A.

Yes we can. (We coined that phrase long before a certain someone did.)

Inksmith Printing can produce raised type for wedding invitations, greeting cards, stationary, and other items requiring this special type. We use thermography – a special toner that’s heat-treated – to create this specific style of type. Contact us with any specific type processes that you may need.

Q?

What About Fonts?

A.

Ensuring that your document is printed exactly as you created is what we strive for on every job. However, the one thing that prevents this from happening most often is incompatible or missing fonts in a document. When you design your document at your office or home you expect your printer to be able to print exactly what you created. Ensuring that we have all the fonts needed to reproduce your document is critical to a correct final product. Please make sure you include all fonts used in your job with your document being sent to Inksmith. Most people don’t realize that not all computers contain the same fonts on every system. You must make a copy of your fonts from your computer to be sent with your document to be loaded on our computers before we can correctly print your document. (Otherwise we have to get our monks to start working on the calligraphy.  Ok, not really.)

Finding and copying your fonts from your computer are different depending on which computer platform you work on. Below are the steps to copying the fonts used in your document.

For Macintosh users, all fonts are stored in the Fonts folder located inside the System folder of your computer. Copying fonts from your computer is a simple as:

  • Determine which fonts were used in your document and possible write them down.
  • Open your computer’s hard drive by double-clicking on the Macintosh HD icon.
  • Locate your System folder and open it by double-clicking.
  • Locate your Fonts folder and open it.
  • Search for name of the font’s Suitcase and Printer Fonts. Suitcases look like little suitcases and printer fonts usually look like a red “A” icon with lines through it.
  • Create a new folder on your desktop which will contain the document being sent to The Print Shop.
  • Simply Drag-and-Drop the Font suitcase and corresponding printer fonts to the new folder while holding the Option key. You must hold the Option key to prevent moving the fonts from the System folder.

For Windows9x users, all fonts are stored in the Fonts folder located inside the Windows folder of your computer’s main “C” drive. Copying fonts from your computer is a simple as:

  • Determine which fonts were used in your document and possible write them down.
  • Open your computer’s “C” drive by either opening the “C” drive inside My Computer or by navigating to the drive via the Windows Explorer.
  • Locate your Windows folder and open it by double-clicking or clicking the + sign.
  • Locate your Fonts folder and open it.
  • Search for the name of the font.
  • Create a new folder which will contain your document and all supporting files and fonts.
  • Copy the fonts you used from your Fonts folder to your new folder containing your document.

If you have any questions on saving your fonts to send to Inksmith for printing, please contact us and we will be happy to guide you through the process.

Q?

Do you print presentation folders?

A.

Inksmith Printing prints basic folders for all of your branding and presentation needs. Our basic folder print size is 9”x12”. Each folder includes two separate 4” flaps and two business card flaps to properly present all of your business and marketing information and collateral.

Q?

What Is Your Minimum Run?

A.

Well Marcia used to do about a 6 minute mile, but that was only last week. Oh! you mean what is the minimum order amount?  Well that depends on the type of job you have of course.

For digital printing we can run an order of any quantity size.

For offset printing we have set minimums, just contact us to find out about them.  To give you an idea for business stationary, these are our minimums for offset printing:

  • Business Cards: 250
  • Envelopes: 500
  • Letterhead: 500

Q?

What Format Should I Send My Digital Files In?

A.

We prefer PDFs, but we can work with JPEGs and other formats.  If you have the original files… well we might just kiss you.

A word about PDFs…

The Acrobat PDF file format, which stands for Portable Document Format, is a format for saving documents from any application to be viewed or printed on another computer whether they have the same application or not. This is an obvious beneficial tool for anyone working with documents that need to be viewed by many people. However, since they can be viewed by anyone with the appropriate Acrobat Reader, they can also be printed to any printer capable of reading Acrobat PDF files.

PDF files are created by creating a postscript document from your original document, then using a program called Adobe Acrobat Distiller to “Distill” the postscript file into a PDF file. Creating a postscript file is as easy as printing your document, however you must tell your print dialog to save the print job as a postscript file rather than printing it to a local printer. This actually allows you to print to any kind of printer regardless of whether you have the printer or not. If you are unable to create a postscript file, the art department will be glad to answer any questions you may have on this subject.